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In Spring 2023, Thomas Construction Group proudly completed the New Hanover County Government Center, marking the completion of the first phase of the New Hanover County Government Redevelopment Plan. Below we are going to explore the challenges faced and solutions implemented by Thomas in creating this newly designed facility. The New Hanover County Government Center stands as a symbol of progress and innovation with its mix of office, meeting, public, emergency operations, and parking.
Addressing the Client’s Needs
The former Government Center presented numerous inefficiencies in staff and customer interactions, with limited windows and natural light in service areas. Understanding the client’s need for an improved facility, Thomas Construction Group designed a streamlined environment that prioritizes staff-customer interaction. The new center features a prominent customer service area upon entry, granting easy access to all departments. Its open design and abundant windows create a welcoming and inviting atmosphere for employees and visitors alike.
Overcoming Key Challenges
One of the most significant challenges encountered during the project was navigating the supply chain disruptions caused by the Covid-19 pandemic. The extended lead times for electrical equipment posed a considerable obstacle. To mitigate this challenge, Thomas Construction Group implemented workarounds whenever possible, utilized temporary equipment when necessary, and closely monitored promised shipping dates. Frequent communication with suppliers and manufacturers ensured timely delivery and allowed for prompt action whenever delays occurred.
Notable Features of the Completed Building
The main office building stands as a striking four-story structure constructed with concrete tilt wall panels. Its design showcases abundant windows and a combination of exterior colors and finishes, resulting in an aesthetically pleasing appearance that catches the eye. Additionally, the two-story Emergency Operations/911 Call Center boasts a hardened structure equipped with impact-rated windows, concrete walls, and roofs. The incorporation of redundant systems ensures the county’s safety, security, and operational efficiency.
Innovative Aspects of the Project
While the completed Government Center is an impressive accomplishment on its own, its significance is amplified when considering the future phases of the redevelopment plan. Phase 2 will introduce a new Board of Elections building and a park with prominent architectural features, further enhancing the project’s visual appeal and functionality. Looking ahead to Phase 3, the planned mixed-use development will solidify the Government Center as a model for other communities, providing a dynamic and vibrant space for years to come.
Summary
The completion of Phase 1 of the New Hanover County Government Center revitalization project by Thomas Construction Group exemplifies the company’s commitment to delivering innovative and functional spaces. By addressing the client’s needs, overcoming supply chain challenges, and incorporating notable features, Thomas Construction Group has transformed the former Government Center into a modern facility that fosters efficient operations and positive interactions. As future phases unfold, the New Hanover County Government Center will continue to be a centerpiece of activity, setting an example for other communities aspiring to create exceptional spaces for their constituents.
Please take a moment to read about our other recently published case study, showcasing how Thomas strategically expanded and revamped nCino’s Wilmington campus as they welcomed employees back post-COVID and discover the innovative multi-phased approach we took to achieve remarkable results.
As Controller, Jennifer manages all company-wide accounting and human resources activities, while managing the firm’s operating budget. With decades of accounting & financial experience for Thomas and other notable contractors, Jennifer leads the daily internal finances within Thomas.
Jennifer Noland
Controller
As President of Thomas Construction Group, Chris Reid is dedicated to creating a company where employees and clients alike flourish under our Core Values of Team, Improvement, Excellence and Service. With over 30 years of experience in Construction Management, Chris utilizes his knowledge and that of his peers to drive strategic success and growth while delivering best-in-class results. Chris serves on the leadership committee of the Cape Fear Country Club, the Surf Club and Eden Village and is actively involved and invested in the future of Wilmington.
Christopher N. Reid
President & Cheif Operating Officer
Jill has been an integral part of Thomas since the company’s founding year in 2005, with over three decades of industry expertise. As Marketing Director, she drives the Thomas brand forward and solidifies our position in the market, while ensuring that the company’s marketing efforts are consistent with and supportive of Thomas’s overall strategic plan.
Jill Sullivan
Marketing Director
Katie Seidel brings 17 years of diverse HR expertise across industries such as construction, property management, and IT services. With a focus on talent management, benefits administration, and professional development, she is dedicated to cultivating a thriving organizational culture.
Katie Seidel
Director of People & Culture
Mike joins Thomas with over 20 years of experience in the construction industry and a proven record of producing accurate budgets, implementing management processes, and building teams. His decades of preconstruction and estimating knowledge, along with a strong skillset of managing and leading teams, lends itself to creating seamless experiences for Thomas’ clients. Mike splits his time between Wilmington and Raleigh, where he resides with his family.
Mike Pritt, LEED AP
Preconstruction Director
After successfully leading project teams within the healthcare industry for over 15 years, Chris Thorn relocated from the Pacific Northwest to Wilmington, NC in 2022. His industry experience ranges from K-12 to mixed-use projects, but his expertise lies in healthcare, having worked on various multi-million dollar projects throughout the years. Hailing from one of the world’s largest general contractors, Chris brings a valuable perspective to the leadership team and will serve an important role as he leads and develops the Healthcare sector.
Chris Thorn, LEED AP
Project Executive
With nearly 25 years of experience in leadership roles for both Thomas and other regional contractors, Tony is highly skilled in project and team management. His expertise spans various project types, including senior and assisted living facilities, continuing care centers, condominiums, apartments, and specialty commercial projects, establishing him as a prominent operational sector leader.
Tony Datena
Vice President / Project Executive
Bruce has decades of Financial Advising and Accounting experience and served as Thomas’ Chief Financial Officer from inception in 2005 until 2023, when he transitioned to Managing Partner. In this role, he is actively involved with strategic planning for the company and advises on a wide manner of business matters, working closely with the CFO & COO.
Bruce Chappell, Jr.
Managing Partner
Since joining Thomas in 2006, Roger has strengthened our construction core by providing nearly 40 years of construction industry experience. As General Superintendent, he is responsible for all field staff and subcontractor relations, quality control, safety coordination, and client satisfaction. Roger makes frequent job site visits to review project progress, schedule, compliance, and quality. He is recognized as one of the most respected General Superintendents in our market today.
Roger Connor
General Superintendent
Vince is an industry leader with more than 38 years of experience, ranging from estimating and buyout to project manager and project/firm executive. His aggressive cost control measures, dedication to team, and approach to project relationships has created a successful track record of on time contract completions. As VP – Operations, Vince is responsible for supervising and controlling all strategic and operational aspects of the company while providing risk management of the firm’s construction operations.
Vince Tryer, Jr.
Vice President – Operations
As a well-known community leader, Jim brings more than 30 years of managerial and executive level professional business affluence to Thomas. Currently, he serves on the Board of Directors for Novant Health/NHRMC as Chairman and as 1st Vice-Chair of the Wilmington Chamber of Commerce Board of Directors. As EVP, Jim is responsible for the growth and implementation of corporate business development, marketing, preconstruction and owner-contract activities for Thomas.
Jim Hundley, Jr.
Executive Vice President
